DIGITAL TOUCH POINT

Choose the right channel
to communicate
with your customers

Live chat, video chat, voice wit

More channels, less stress

Being able to satisfy customer needs in an omni-channel world means getting in touch with the consumer through the proper processes, in the ways and at the time of their choice.

Choose the right channel for your target.

Voicewit

Just a single platform to manage all your contacts on all your channels. All requests are processed according to their priority and distributed according to the operator’s skills. Keep track of all interactions with your contacts and offer a fully customised customer experience and very immediate and efficient answers. Organise and manage your relationships in the best way.

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features

VOIP GSM
support

Forward calls to the agents’ cell phones. Manage on-call
shifts and call distribution.

Phone
Survey

Conduct surveys
and campaigns through the telephone or directly on the web.

Voice
Recording

Record calls automatically
or on demand.

Easy
Report

Keep track of all activities in a simple way and create reports and statistics.

Real Time
Display

Real-time monitoring of service levels with video wall display
of the performance.

Call Back

Contact your customers in a personalized way after a preset waiting time.

Optimize the management
of your contact centre

Contact Center

Manage your contact centre in an efficient way, using easily integrated solutions. Regardless of the channel used, customer relationships will be always managed according to your company policies. Choose the features to be integrated into your platform from all the available modules.

Centralised and omni-channel
technological platform

IP BX switchboard

Start using a centralised and omni-channel telephone platform in your company to support your mobile workforce and create informative IVR systems and devices. Integration with natural language understanding technologies.

Live Chat & Video Chat

Provide support quickly and easily on web channels, offer a quality service and increase customer satisfaction. From customer service to assisted browsing: a simple smart solution, quick to activate, indicated for all information, support and online sales processes.

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features

Live document exchange

Advanced
reporting

Recorded
chat sessions

From messages to videos in one click

Advantages for your company
and your customers

Improve
your sales performance

Less waiting,
happier
customers

Multilingual
support
24/7

Clients

Tech Partner

Request demo!

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